Business Administration - An Introduction
Get to grips with the role and tasks of a business administrator through our e-learning module. It covers useful skills, such as prioritisation, planning, and customer service.
Overview
Business Administration is an important role within many organisations. This online course will introduce the expectations of the job and then start to provide more detail about how to perform many of the typical tasks. The course will also help candidates develop many useful skills including: planning, prioritisation and customer service. Finally the course will provide some basic IT skills for communication and collaboration.
More detail
Course syllabus
Module 1: Business Administration - An Introduction
- Course Introduction
In our introduction, we discuss why the business administration role is important to an organisation. We outline the overall structure of the course and provide a summary of what each section covers.
- Introducing the Business Administrator Role
In this unit, we introduce the role of the business administrator in more detail and explore the expectations that come with it. We also discuss how to build a clear understanding of the specific requirements of any role you apply for.
- Typical Business Administrator Tasks
This module covers the most common tasks that a typical business administrator is asked to perform. While many of these tasks may appear straightforward, working in a business environment can introduce unique challenges that require awareness and adaptability.
- People Skills
People skills are vital in most jobs, but they are especially essential for business administrators. This unit focuses on customer service, meetings, and complaint handling as key aspects of effective interpersonal communication.
- Communication and Collaboration
In this unit, we develop the concepts of communication and collaboration, both of which are crucial within business administration. We also focus on the use of computers and introduce the importance of IT security in the workplace.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.