Privacy Policy

This policy explains how Vanir Training ("we", "us", "our") collects, uses and protects your personal data when you use our website, make an enquiry or book a course.

Last updated: 22 October 2025

Who we are (data controller)

Vanir Training is the data controller for the personal data processed via this website and in the provision of our services in the UK.

Personal data we collect

• Contact details – name, email, phone and company when you enquire or book.
• Booking information – course, dates, attendee names, prerequisites and invoice details.
• Payment information – processed securely by our payment provider (we do not store full card details).
• Website usage – pages viewed, links clicked, device and browser data (via cookies/analytics).
• Communications – emails, WhatsApp messages and call notes related to your enquiry or booking.

We do not intentionally collect special category data. Please avoid sharing sensitive information unless requested for compliance reasons.

How and why we use your data (lawful bases)

• To respond to enquiries and provide quotes – legitimate interests and/or pre‑contract steps.
• To take and manage bookings, deliver courses and issue certificates – contract.
• To send service communications (joining instructions, reminders, results) – contract.
• To improve our site and services (analytics, troubleshooting) – legitimate interests.
• To meet legal obligations (accounting, tax, health & safety records) – legal obligation.
• Marketing – we may send relevant updates; you can opt out at any time – consent/legitimate interests.

Cookies & analytics

We use essential cookies to make the site work and optional analytics cookies to understand performance (e.g. Google Analytics). You can control non‑essential cookies via your browser settings. See our Cookies page for details.

Payments

Card payments are processed by our payment provider (e.g. Stripe). They act as a separate data controller for card data. We receive limited payment metadata needed to reconcile your order and issue invoices/receipts.

Sharing your data

We may share necessary details with:

• Accrediting bodies and training partners to arrange your course and issue certificates.
• Payment providers to process transactions.
• IT/service suppliers (hosting, email, CRM) under appropriate contracts.
• Authorities where required by law or to protect legal rights.

We do not sell your personal data.

International transfers

Some suppliers may process data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

Retention

We keep personal data only as long as necessary for the purposes above, including to meet legal, accounting and reporting requirements. Typical retention: enquiries – up to 24 months; booking records – up to 7 years (finance).

Your rights (UK GDPR)

• Access your data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase data in certain circumstances.
• Restrict or object to processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the ICO: ico.org.uk.

To exercise your rights, email contact@vanirtraining.co.uk.

Contact

For privacy questions or requests, contact us at contact@vanirtraining.co.uk or call +44 151 673 1644.