Customer Service - An Introduction
Enhance your customer service skills with our internet course. It covers how to provide excellent customer service and how to communicate effectively with customers.
Overview
Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care, how to provide excellent customer care, and how to communicate effectively with customers.
More detail
Course syllabus
Module 1: Customer Service - An Introduction
- Course Introduction
This short introduction to the course sets out what will be covered in the course, how the course is structured, and details the course objectives.
- The Importance of Excellent Customer Care
There may not be a more important personal or professional skill to have than the ability to provide excellent customer care. This section explains why excellent customer care is essential in any business and highlights the negative implications of poor customer care.
- Providing Excellent Customer Care
This section focuses on how to deliver excellent customer care and reinforces the pitfalls associated with poor customer care.
- Dealing with Diverse Customers and Handling Complaints
This section explores the diversity of the customer group, based on the understanding that all customers are different. It also outlines effective methods for handling customer complaints and achieving mutually agreeable resolutions.
- Effective Communication
In this section, we delve deeper into how you can develop positive rapport with customers through effective communication techniques.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.