Retail skills and values
Develop key communication skills required for those working in retail.
Overview
This course gives the learner a good understanding of the need for excellent customer service and communication skills within the Retail sector. It goes on to give useful tips to improve and develop these skills.
More detail
Course syllabus
Module 1: Retail Skills and Values
- First Impressions & Face-to-Face Communication
Outlines the course structure, then covers creating strong first impressions and effective in-person communication with customers.
- Telephone Skills
Explores good telephone technique and developing professional phone etiquette, followed by best practices for clear, effective email communication.
- Listening Skills
Focuses on improving listening to understand customer needs and deliver excellent service, then introduces core principles underpinning the retail sector.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.