Service that Sells
Improve your upselling and cross-selling skills with our e-learning course.
Overview
This course explains how staff and managers of businesses in the hospitality sector can upsell and cross-sell effectively to improve service skills and boost profits. Whether your establishment is a bar, restaurant, hotel, or other service industry, we can provide you with a solid grounding to give you the confidence to maximise your service.
More detail
Course syllabus
Module 1: Service that Sells
- Course Introduction
This introductory unit provides an overview of the Service that Sells course, outlining its structure and what learners can expect to gain from the training.
- Introduction to Service and Selling
We begin by introducing the key concepts of service and selling, setting the foundation for understanding how excellent customer service and effective sales techniques work hand in hand.
- Management Strategies and the Theories of Upselling
This unit explores how managers and business owners can implement upselling strategies within their teams. It also introduces key social and economic theories that explain why upselling and other service-driven sales techniques are successful.
- Working in Bars and Restaurants
Focusing on the hospitality sector, this unit covers practical upselling and cross-selling techniques that can be applied in bars and restaurants to improve customer experience and boost sales.
- Hotels
Here, we turn to the hotel industry, examining how upselling and cross-selling can be effectively implemented in this environment. The unit also includes example scenarios to demonstrate these techniques in action.
- Using the Internet and Technology
In the final unit, we explore how businesses can leverage the internet and modern technology to enhance service, streamline sales, and maximise profits through digital engagement and online tools.
Obtaining your certificate
You will need to pass a multiple-choice exam at the end of the course in order to gain your accreditation. Once passed, we will send your official certificate by email.