Customer Service courses
Customer experience, communication and complaint handling for frontline teams.
Customer Service - An Introduction
Enhance your customer service skills with our internet course. It covers how to provide excellent customer service and how to communicate effectively with customers.
Level 2 Award in Customer Service (RQF)
The official qualification for those working in a customer services role.
An Introduction to Working in a Call/Contact Centre
Gain an understanding of typical call / contact centre operations with our short online course. You'll learn about the role of an agent and those all-important customer service skills.